AWS Console Mobile App - CloudWatch Custom Dashboards

UX/UI Design | MARCH, 2024

My Role

UX Design, User Research, Product Strategy, Wireframing, Prototyping

Tools

Figma, FigJam, UserTesting.com

Timeframe

3 Months

What problem Did we solve?

The AWS Console Mobile App (ACMA) is an important tool used by millions of customers enabling them to access and monitor cloud resources on-the-go from their mobile device. However, a notable gap was the lack of capabilities for CloudWatch Custom Dashboards, used by 1.1 million customers.

This feature launched on March 28th, 2024. In the first seven months, 29.3k unique users had accessed CloudWatch Custom Dashboards through the AWS Console Mobile App a total of 115.5k times, demonstrating the high demand and adoption of the feature.

What are Cloudwatch Dashboards?

Amazon CloudWatch dashboards are customizable home pages on the desktop AWS CloudWatch console that you can use to monitor your resources in a single view, even those resources that are spread across different Regions. CloudWatch dashboards can be used to create customized views of the metrics and alarms for AWS resources.

How did we solve the problem?

I collaborated closely with PM and our Engineering team to expand capabilities the dashboard experience available on the AWS CloudWatch Console desktop version to the iOS and Android platform experience.

These collaborative discussions resulted in high-fidelity, clickable prototypes and redline design specifications I created for both iOS and Android platforms.

The updated designs provided users with a new home screen card with a quick link to a native, searchable list to find custom CloudWatch dashboards and view the health and performance of their AWS resources and applications.

With a dashboard selected, users could now view data visualizations of their critical AWS resources and application health.

Users can also set custom date ranges by using the native timespan selectors with tap on visualizations displaying relevant data.

How usable were our designs?

The designs were validated with customers through a usability study conducted with 11 participants, two of which were current ACMA users.

Using the prototype, participants were asked to access the custom CloudWatch Dashboards and provide qualitative feedback about the usefulness of what they saw. Tasks also included users setting various time ranges to test the usability of the dashboard interfaces.

The average CSAT score for all tasks in this study was 4.0 out of a possible 5 using a Likert rating scale, and the SUS score was 71.

Conclusion

The ACMA team launched the CloudWatch Custom Dashboards feature on March 28th, 2024, filling a gap for a highly requested feature. Within seven months, 29.3k unique customers had accessed CloudWatch Dashboards in ACMA 115.5k times, demonstrating high demand and adoption of the feature.

The CloudWatch Dashboard integration has helped customers achieved their JTBDs of monitoring cloud resources and enhanced customer satisfaction of the AWS Console Mobile App.